Pharmacy First Service
NHS treatment for selected common conditions without waiting for a GP appointment
Overview
Pharmacy First is an NHS service that enables eligible patients to receive assessment, advice, and treatment for selected common conditions directly from trained community pharmacists, reducing delays for minor-illness care.
What is Pharmacy First?
Through Pharmacy First, our pharmacists can assess defined conditions and supply NHS treatment where clinical criteria are met. If treatment is not suitable, we provide clear self-care guidance or onward referral to the right service.
Conditions commonly supported
Sore throat
Pharmacy First pathway support for eligible sore throat presentations.
Sinusitis
Assessment and treatment where sinusitis eligibility criteria are met.
Infected insect bites
Assessment for infected bites and treatment where clinically suitable.
Uncomplicated UTI (women)
Assessment for eligible women with uncomplicated urinary symptoms.
How it works
How the consultation works
A pharmacist will assess your symptoms and provide the most appropriate care plan.
- Clinical assessment at the pharmacy
- NHS treatment supply if clinically appropriate
- Self-care and safety-netting advice
- Referral to GP or urgent care when needed
- Signposting to related Pharmacy First condition pathways
Who can use this service?
- Patients registered with a GP in England
- Condition must match the NHS Pharmacy First pathway criteria
- Symptoms should be non-emergency and suitable for pharmacy assessment
- Age and clinical criteria apply and differ by condition
Cost
NHS funded
Pharmacy First consultations are provided under NHS criteria where eligible.
When to seek urgent care
If symptoms are severe, worsening, or you feel very unwell, contact NHS 111, your GP, or attend urgent care/A&E as appropriate.
What is included
Related Products
Browse treatments related to this service available in our online shop
Frequently asked questions
Walk-ins may be available, but booking helps reduce waiting and ensures the right consultation slot for your condition.
Need support from our pharmacy team?
For more information, or to book an appointment, contact us and we will guide you to the right service.
Related services
New Medicine Service
Free NHS support when starting a new medicine.
EPS Nomination
Nominate us to receive your electronic prescriptions directly.
Pharmacy First
NHS pharmacist assessment and treatment for selected common conditions.
Sinusitis Treatment
Pharmacist support and treatment options for sinusitis symptoms.
Infected Insect Bites
Treatment support for infected insect bites where appropriate.