Pharmacy Service

Uncomplicated UTI Service

Pharmacy First advice and NHS-funded UTI treatment for eligible non-pregnant women

Overview

Gilbert & Johnson Pharmacy provides Pharmacy First assessment for uncomplicated UTI symptoms in eligible non-pregnant women aged 16 to 64. We review symptoms and provide NHS-funded treatment where clinically appropriate.

About uncomplicated UTI care

Urinary tract infection (UTI) is usually caused by bacteria affecting the bladder or lower urinary tract. Common symptoms include dysuria, urgency, and frequency. Prompt assessment helps identify straightforward cases suitable for pharmacy treatment and those needing further review.

Symptoms we can assess

Pain or burning when passing urine

Urgency and increased urinary frequency

Lower abdominal discomfort and cloudy urine

How it works

How we support you

Treatment decisions are based on symptoms, risk factors, and safety assessment.

  • Pharmacist assessment of UTI symptom pattern and severity
  • Antibiotic tablets/capsules when clinically appropriate
  • Hydration and symptom-management advice
  • Safety-net guidance for worsening symptoms
  • Referral to GP or urgent care when required

Eligibility

  • Non-pregnant women aged 16 to 64 under Pharmacy First UTI criteria
  • Symptoms must be uncomplicated and suitable for community pharmacy management
  • No severe systemic signs or suspected upper UTI complications
  • Eligible under NHS Pharmacy First criteria after consultation

Cost

NHS funded

Assessment and eligible treatment are NHS funded through Pharmacy First.

When to seek urgent care

Seek urgent care if you develop fever, flank or back pain, vomiting, confusion, or feel very unwell, as this may indicate a more serious infection.

What is included

Pharmacy First UTI assessment pathway
NHS-funded treatment where eligible
Antibiotic use guided by clinical criteria
Clear advice on when to escalate care

Need support from our pharmacy team?

For more information, or to book an appointment, contact us and we will guide you to the right service.

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